Monday through Friday from 12pm – 1pm (excluding holidays), an HIO staff member will be available on the ground floor of the Smith Campus Center for walk-in travel signature and document pickup services only. You must enter the Smith Campus Center through the side entrance at 11 Holyoke Street, Cambridge. You do not need to make an appointment for this walk-in service. 

Please note, the HIO offices will continue to be closed to walk-in advising and in-person appointments until further notice. Newly arriving students, scholars, and student interns should not come to the HIO to register during the travel signature and pick up hours. Instead, you must register online after entering the U.S. 

 All HIO staff and advisors will be available via telephone and email, or for appointments via Zoom. For quick immigration assistance and questions, you may connect with an HIO Advisor through daily virtual advisor on call sessions. You may also contact your HIO advisor directly, or email internationaloffice@harvard.edu.

If you need a new travel signature, and have available space on your Form I-20 or DS-2019 for a new travel signature, you do not need an appointment to come to the Smith Campus Center for walk-in travel signature hours.  

If you do not have available space on your Form I-20 or DS-2019 for a new travel signature, or need a new document for any reason, such as a funding update, extension, or replacing a lost document, you must contact your HIO Advisor directly first to request a new form to be printed. You must wait for confirmation that your document is available before coming to the walk-in pick up hours.